🌿  FurZoo Pet Store PRIVACY POLICY Effective Date: June 2026  |  Governed by PIPEDA (Canada)

 

Store	FurZoo Pet Store
Website	furzoo.ca
Location	Quebec, Canada
Contact	woroo1404@gmail.com
Law	PIPEDA — Personal Information Protection and Electronic Documents Act

 

 

1.1  Information You Give Us

When you place an order, create an account, or contact us, we collect:

•       Full name and delivery address

•       Email address and phone number

•       Payment information — processed securely by Shopify Payments or third-party processors. We never store your full card details.

•       Order history and preferences

•       Messages you send us through email or contact forms

 

1.2  Information Collected Automatically

When you visit furzoo.ca, we automatically collect:

•       IP address and approximate location (country/region)

•       Browser type, device type, and operating system

•       Pages visited, time spent, and referring URLs

•       Cookies and similar tracking technologies (see Section 5)

 

1.3  Information From Third Parties

We may receive information from:

•       Shopify — our e-commerce platform (see Shopify's Privacy Policy)

•       Google Analytics — for anonymous website traffic analysis

•       Google Ads — for advertising performance tracking

•       Payment processors such as Stripe or PayPal

 

We use your personal information for the following purposes only:

 

•       🛍️ Process and fulfil your orders, including shipping and delivery tracking

•       📦 Send order confirmation, shipping updates, and delivery notifications

•       💬 Respond to your questions, comments, or customer service requests

•       🌿 Improve our website, products, and customer experience

•       📩 Send promotional emails if you opted in — you can unsubscribe any time

•       ⚖️ Comply with Canadian legal obligations including tax and accounting requirements

•       🔒 Detect and prevent fraud, abuse, or unauthorized account access

 

 

FurZoo only shares your information with trusted third parties who help us operate our store:

 

3.1  Service Providers

•       Shopify Inc. — our e-commerce platform, hosting, and payment infrastructure

•       Shipping carriers (Canada Post, DHL, FedEx) — to deliver your order

•       Our dropshipping suppliers — only your shipping address to fulfil your order

•       Google Analytics & Google Ads — anonymized traffic and conversion data

 

3.2  Legal Requirements

We may disclose your information if required by law, court order, or governmental authority — including the Canada Revenue Agency (CRA) for tax compliance purposes.

 

3.3  Business Transfers

If FurZoo is acquired or merged with another business, your information may be transferred as part of that transaction. You will be notified in advance.

 

As a Canadian customer, you have the following rights regarding your personal information:

 

•       Right to Access — You can request a copy of the personal information we hold about you

•       Right to Correction — You can ask us to correct any inaccurate information

•       Right to Withdraw Consent — You can withdraw consent for marketing emails at any time

•       Right to Deletion — You can request that we delete your personal data, subject to legal retention obligations

•       Right to Challenge — You can challenge our compliance with PIPEDA by contacting our privacy officer

 

To exercise any of these rights, contact us at: woroo1404@gmail.com

We will respond to all requests within 30 days.

 

FurZoo uses cookies to improve your shopping experience. Here is what we use:

 

•       Essential cookies — required for the store to function (cart, checkout, session)

•       Analytics cookies — Google Analytics to understand how visitors use our site (anonymized)

•       Marketing cookies — Google Ads to measure ad performance and show relevant ads

 

You can control cookies through your browser settings at any time. Disabling cookies may affect certain store features such as your shopping cart.

 

We retain your personal information for as long as necessary to:

•       Fulfil your orders and provide customer support

•       Comply with Canadian tax law — typically 7 years for financial records

•       Resolve disputes and enforce our agreements

 

After the applicable retention period, your data is securely deleted or anonymized.

 

We take the security of your information seriously. FurZoo implements the following safeguards:

•       SSL/TLS encryption on all pages of furzoo.ca (https://)

•       Shopify's PCI-DSS compliant payment processing — we never store raw card data

•       Limited access — only authorized personnel can access customer data

•       Regular monitoring for unauthorized access or data breaches

 

 

FurZoo is based in Quebec, Canada. However, some of our service providers — including Shopify (USA) and our suppliers (China) — may process your data outside Canada. We ensure these transfers are governed by appropriate data protection agreements and safeguards.

 

FurZoo does not knowingly collect personal information from children under the age of 13. Our store is intended for adults only. If you believe a child has provided us with personal information, please contact us immediately at woroo1404@gmail.com.

 

Canada's Anti-Spam Legislation (CASL) requires us to obtain your express consent before sending commercial electronic messages. We comply fully:

•       We only send marketing emails to customers who have explicitly opted in

•       Every marketing email includes a clear and easy unsubscribe link

•       Unsubscribe requests are processed within 10 business days

•       Transactional emails (order confirmations, shipping updates) are sent regardless of marketing preference

 

We may update this Privacy Policy from time to time to reflect changes in our practices or applicable law. When we make significant changes, we will:

•       Post the updated policy on furzoo.ca with a new effective date

•       Notify registered customers by email for material changes

 

Your continued use of FurZoo after changes are posted constitutes your acceptance of the updated policy.

 

For any privacy-related questions, requests, or complaints:

 

Email	woroo1404@gmail.com
Store	FurZoo Pet Store
Province	Quebec, Canada
Response Time	Within 30 days of receiving your request

 

If you are not satisfied with our response, you have the right to file a complaint with the Office of the Privacy Commissioner of Canada at www.priv.gc.ca.