🌿  FurZoo Pet Store REFUND & RETURN POLICY Effective Date: June 2026  |  Compliant with Quebec Consumer Protection Act

 

Store	FurZoo Pet Store
Website	furzoo.ca
Contact	woroo1404@gmail.com
Return Window	30 days from date of delivery
Refund Method	Original payment method

 

 

We offer a 30-day return window from the date your order is delivered. If you are not completely satisfied with your purchase for any reason, you may return it within 30 days for a full refund or exchange.

 

Items Eligible for Return

•       ✅ Items in their original, unused condition with all original packaging

•       ✅ Defective or damaged items upon arrival

•       ✅ Items that do not match their description on our website

•       ✅ Wrong item received

 

Items NOT Eligible for Return

•       ❌ Items that have been used, opened, or are not in their original condition

•       ❌ Items returned after the 30-day window without prior authorization

•       ❌ Items damaged due to misuse, negligence, or failure to follow product instructions

•       ❌ Perishable goods or hygiene products that have been opened

 

Starting a return at FurZoo is simple. Follow these steps:

 

•       Step 1 — Email us at woroo1404@gmail.com with your order number, the item(s) you wish to return, and the reason for the return

•       Step 2 — Our team will respond within 2 business days with return instructions and, where applicable, a return shipping label

•       Step 3 — Pack the item securely in its original packaging and ship it back using the instructions provided

•       Step 4 — Once we receive and inspect the item, your refund will be processed within 5 to 10 business days

 

 

3.1  Approved Refunds

Once your return is received and inspected, we will notify you by email. If approved, your refund will be processed to your original payment method within 5 to 10 business days.

 

3.2  Partial Refunds

In certain situations, only a partial refund may be issued:

•       Items returned with obvious signs of use or missing components

•       Items returned more than 30 days after delivery (at our discretion)

 

3.3  Late or Missing Refunds

If you have not received your refund within 10 business days of approval:

•       Check your bank account again

•       Contact your credit card company — it may take a few business days to appear

•       If you have done both and still have not received your refund, contact us at woroo1404@gmail.com

 

We take product quality seriously. If your item arrives damaged or defective:

•       Contact us within 7 days of delivery at woroo1404@gmail.com

•       Include your order number and clear photos of the damage or defect

•       We will send you a replacement or issue a full refund at no cost to you — including return shipping

 

 

If you received the wrong item, we sincerely apologize for the inconvenience. Please contact us within 7 days of delivery at woroo1404@gmail.com with:

•       Your order number

•       A photo of the item you received

We will arrange for the correct item to be sent and provide a prepaid return label for the wrong item at no cost to you.

 

Return shipping costs are handled as follows:

 

Defective / Damaged	FurZoo covers 100% of return shipping
Wrong Item Sent	FurZoo covers 100% of return shipping
Change of Mind	Customer is responsible for return shipping costs
Does Not Fit / Not as Expected	Customer is responsible for return shipping costs

 

We replace items only if they are defective, damaged, or the wrong item was sent. If you would like a different size or color, we recommend returning the original item for a refund and placing a new order.

 

To request an exchange, contact us at woroo1404@gmail.com with your order number and the details of what you would like instead.

 

You may cancel your order free of charge if it has not yet been shipped. To cancel:

•       Email woroo1404@gmail.com as soon as possible with your order number

•       If your order has already been shipped, you will need to follow our standard return process once it arrives

 

Orders are typically processed within 24 hours. We strongly encourage you to contact us immediately if you need to cancel.

 

As a Quebec-based store, FurZoo complies fully with the Quebec Consumer Protection Act (Loi sur la protection du consommateur). Under this law:

•       Merchants must honour the return and refund policy they have publicly stated

•       Consumers have legal protections against misleading advertising and unfair commercial practices

•       Products must conform to their description — if they do not, consumers are entitled to a remedy

•       Refunds must be issued in a timely manner once a valid return is accepted

 

If you believe your consumer rights have not been respected, you may contact the Office de la protection du consommateur at www.opc.gouv.qc.ca.

 

Our customer service team is here to help. We typically respond within 1 to 2 business days.

 

Email	woroo1404@gmail.com
Store	FurZoo Pet Store — furzoo.ca
Hours	Monday to Friday — 9:00 AM to 5:00 PM EST
Language	English & French